Terms and Conditions - Payment & Refund Policy

Payment Policy

40% Advance Payment – Required at the time of confirmation of booking.
Balance 60% Payment – To be made at the time of trip commencement (before departure).
Payments can be made through bank transfer, UPI, or any authorized mode as advised by our team.
Booking will be considered confirmed only after advance payment is received and acknowledged.

🏨 Hotels – Terms & Conditions

Please read all emails and quotations carefully. The details, inclusions, and prices mentioned in official email correspondence will be treated as part of your final agreement once the booking is confirmed.
Kindly note, no deluxe hotel facilities are available at Kedarnath Ji due to its high-altitude location. Accommodation here is extremely basic — generally on a bed system or dormitory basis only.
As per Government of India regulations, all Indian and foreign nationals must present valid photo identification at the time of check-in.
Acceptable ID proofs include:
- Passport & Visa (for foreign nationals)
- Voter ID Card
- Driving License
- Aadhar Card
➤ All documents must include a clear photograph and address.
Hotels, camps, or accommodations reserve the right to deny check-in if valid ID proof is not provided. The company will not be responsible for such denials or any related inconvenience.
Hotel Check-in/Check-out Timings:
- Standard check-in: 2:00 PM
- Standard check-out: 11:00 AM
- Early check-in or late check-out is subject to availability and may attract additional charges. Kindly contact the hotel directly for requests beyond the package terms.

🍽️ Meal Policy

Meals included in the package are served on a fixed menu, buffet, or meal credit basis as decided by the hotel.
Any item ordered beyond the standard buffet or fixed menu will be charged extra directly by the hotel.
During low occupancy, some hotels may offer meal credit instead of a buffet; any additional cost over the credit amount must be paid directly by the guest.
Room service or packed meals are usually chargeable.
In most Char Dham destinations, North Indian vegetarian food (often thali-style) is served in standard and deluxe hotels.
Meal Timings: Breakfast – 07:00 AM to 09:00 AM | Dinner – 07:00 PM to 10:00 PM
Guests should confirm timings directly with hotel staff.

🛏️ Extra Bed Policy

Extra bed may be provided as a rollaway bed or floor mattress, depending on the property.
Guests preferring a full cot instead of a mattress should inform in advance during booking.

🏔️ Facilities at Hill Stations (Char Dham Region)

Most hotels do not have air conditioning (A/C) due to the cool climate.
Lift (elevator) and power backup facilities are limited or unavailable in many properties.
Wi-Fi and room heaters are often chargeable and may not function consistently due to poor network or power conditions.
Kindly set realistic expectations for hotel facilities in high-altitude or remote areas.

🏨 Hotel Category & Seasonal Availability

Many Char Dham hotels operate only during the pilgrimage season; service quality and maintenance may vary compared to city hotels.
During peak season (May–June), budget/standard hotels in Char Dham can cost more than deluxe hotels in Haridwar, Rishikesh, or Delhi.
For preferred or highly rated hotels, it is advised to book at least 3 months in advance for May–June and 1–2 months before for October–November.
At Kedarnath, accommodation remains very basic (dharamshala or lodge type) even under luxury packages. Guests are advised not to expect deluxe room standards here.

🚗 Vehicle – Terms & Conditions

Air Conditioning: AC will not operate in hilly areas or when the vehicle is stationary or parked. Hill regions begin from Dehradun (Gangotri–Yamunotri routes) and Rishikesh (Kedarnath–Badrinath routes).

Hill Area Usage Charges (Per Day / Per Vehicle):

Vehicle Type	Rate (INR)
Swift Dzire / Sedan	₹500/-
Innova Crysta / Ertiga	₹500/-
Tempo Traveller (12 Seater)	₹800/-

🗺️ Sightseeing & Usage Policy

Vehicle usage is strictly limited to the sightseeing points mentioned in the itinerary or within city limits.
For additional or off-route sightseeing, extra charges apply. Kindly contact the company directly for rates and approval before proceeding.
No refunds will be issued for unvisited sightseeing points if skipped due to time, traffic, or local conditions.
Some destinations (e.g., Trijuginarayan, Lakhamandal, Auli, Kalimath, Neelkanth Mahadev, Adi Badri, Bhavishya Badri) are not on the standard Char Dham route; these must be pre-approved by the company (not with the driver).

💰 Charges for Additional Sightseeing (Payable Directly to Driver)

Destination	Small Car	Innova / Ertiga	Tempo Traveller
Lakhamandal	₹800/-	₹1,000/-	₹1,500/-
Triyuginarayan	₹1,500/-	₹2,000/-	₹3,000/-
Kalimath	₹1,000/-	₹1,500/-	₹2,000/-
Auli	₹1,500/-	₹2,500/-	₹3,000/-
Neelkanth Mahadev	₹1,000/-	₹2,000/-	₹3,000/-

🚘 Vehicle Operations & Limitations

In case of vehicle breakdown due to mechanical issues, every effort will be made to arrange an alternative vehicle at the earliest. Minor repairs may be done on the spot; cooperation is appreciated.
The company is not responsible for delays, diversions, or extra expenses arising due to natural calamities, landslides, political unrest, accidents, weather conditions, or road closures.
Guests are requested to contact the company immediately if any issue arises with the driver’s behavior or cooperation.
Drivers are instructed not to drive in no-entry zones, narrow lanes, or restricted roads that may cause traffic jams or safety risks.
Normal driver duty hours are 12 hours per day. For extended hours, prior intimation is required and additional cost may apply.
In hilly regions, driving after sunset and playing loud music is restricted by local authorities for safety reasons. Please cooperate.

🚕 Pickup, Drop & Routing

One pickup and one drop point are included. Multiple pickups or drops must be mentioned and confirmed in advance during booking.
If a guest requests multiple visits to the same attraction, please inform in advance—some destinations impose high parking fees.
Any change in tour route or destination without prior notice may result in revised rates.

⛽ Pricing & Fuel Policy

Package rates are based on current fuel prices. If diesel/petrol prices increase by more than 5%, the total tour cost will be revised proportionately, even after confirmation.
The company reserves the right to provide a similar category vehicle if the booked vehicle is unavailable.

🅿️ Parking, Entry & Local Transport

Many tourist destinations and hill stations have vehicle restrictions (no-entry zones, time limits, or mall road bans) for larger vehicles.
- In such cases, guests must use alternate local transport (e-rickshaw, jeep, pony, etc.) at their own cost.
Some parking lots are located at a distance from sightseeing points; guests are required to walk or arrange their own transfer from parking.
These additional transport costs are not included in the package price.

📄 General Conditions

No refund for short stays, unused services, or unutilized facilities.
No cancellation or refund will be provided for events beyond control, such as bad weather, road blocks, natural calamities, landslides, strikes, political unrest, or flight/train cancellations.
The company is not responsible for any accident, injury, death, loss, or theft of personal belongings during the tour.
Management reserves the right to cancel any service without refund if full advance payment has not been received.
All legal matters will fall under the jurisdiction of Haridwar, Uttarakhand (India).
The company hereby disclaims any implied warranties or liabilities beyond the terms stated in this document.

🚁 About Helicopter Service – Kedarnath Ji

Identification & Registration: All passengers must carry valid government-issued ID proof (Aadhar, Passport, Voter ID, or Driving License) along with biometric registration for the Kedarnath Yatra as per Uttarakhand Government guidelines.
Helipad Locations: Helicopter services operate from three helipads – Phata, Sirsi, and Agastyamuni. Bookings are made as per seat availability.
- If you wish to fly from a specific helipad, please inform and confirm before making payment.
- Passengers whose hotels are far from the helipad must start early to reach the reporting point on time.
Weather & Operational Policy: Flights are subject to weather conditions and regulatory clearance.
- In case of flight cancellations due to weather or technical issues, only the ticket cost for the helicopter will be refunded.
- No refund or compensation will be made towards meals, accommodation, or transport arrangements.
- If flights are delayed or rescheduled, same-day passengers will be given priority over previous-day passengers. Earlier passengers will be accommodated based on seat availability or issued a full refund.

🕑 Reporting & Boarding Time

Reporting time is mentioned on the ticket and must be strictly followed.
Boarding may take place anytime after reporting, depending on traffic and helicopter schedules (it can take up to 2 hours).
Failure to report on time will lead to cancellation without refund.

⏱️ Darshan Duration

Same-day return passengers are allowed a maximum of 2 hours for Kedarnath Ji Darshan.
Night-halt passengers are usually booked for flights after 2:00 PM (1400 hrs) and will return next morning; reporting time for return is 6:00 AM at Kedarnath helipad.

🎟️ Priority / VIP Darshan Pass

Passengers opting for same-day return can take Priority Darshan Passes (VIP tickets) as per Badri-Kedar Temple Committee (BKTC) rates.
The approximate cost ranges from ₹1,100 to ₹2,500 per person, payable directly at the helipad as per crowd and committee guidelines.

🪑 Seating & Baggage Policy

Seating is determined by helicopter load balance; groups may be split across different flights.
Two-way ticket passengers are given preference over one-way travelers.
Each passenger is allowed one handbag up to 2 kg only. Additional baggage is not permitted.
Passengers weighing over 80 kg must pay an additional ₹150 per kg for excess weight (calculated individually).
Children above 2 years are charged full fare and provided a seat; infants below 2 years travel free without a separate seat.

📷 Aerial Photography & Liability Disclaimer

Aerial or in-flight photography is strictly prohibited by aviation and security authorities.
The helicopter service provider’s liability for injury, death, loss, or damage is governed by the Carriage by Air Act and DGCA regulations.
- All disputes or claims must be addressed directly with the aviation service provider.
- All Dham Yatra / the organizing travel company will not be held liable for any accident, delay, or loss related to helicopter operations.

💵 Refund / Cancellation & Rescheduling Policy

Rescheduling Policy

Any rescheduling of confirmed bookings (change in travel date or itinerary) will be subject to hotel, transport, and helicopter availability.
A 20% additional charge on the total package cost will apply for rescheduling.
Rescheduling requests must be made in writing and are subject to confirmation by the company.

Cancellation Policy (Before Trip Commencement)

No. of Days Before Departure*	Total Deductions / Cancellation Charges
Up to 15 days (excluding departure date)	20% of the package cost
Up to 8–14 days (excluding departure date)	50% of the package cost
Up to 4–7 days (excluding departure date)	70% of the package cost
Less than 4 days	100% of the package cost (No refund)

Refund Policy

30 days or more before travel: 100% of the paid amount will be refunded (after deducting any applicable transaction or service fees).
Helicopter Tickets: Cancellations or refunds will be processed strictly as per the Helicopter Company’s Policy.
In the event of natural calamities, weather disruptions, road closures, or government restrictions, refunds will be processed only after actual recoveries from hotels, transporters, or service providers.
No refunds will be made for unutilized services, short stays, or no-shows.